General Manager
Full Time • Hendersonville
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Free uniforms
Key Responsibilities:
Leadership & Team Management
- Recruit, train, and develop high-performing teams including technicians, office staff, and support roles
- Foster a positive and professional workplace culture that promotes accountability and teamwork
- Provide coaching and performance evaluations to support individual and team growth
- Conduct regular team meetings to align on goals, metrics, and operational updates
Operations & Efficiency
- Oversee day-to-day operations to ensure smooth scheduling, dispatch, service delivery, and follow-up
- Implement and refine processes to improve productivity, reduce waste, and optimize technician efficiency
- Ensure vehicles are well maintained and inventory levels are properly managed
- Maintain compliance with safety, licensing, and operational standards
Customer Satisfaction
- Ensure a world-class experience for every customer by monitoring service quality and customer feedback
- Handle escalated customer issues with professionalism and urgency
- Promote the use of customer feedback tools (e.g., reviews, surveys) to measure and improve performance
Financial Management
- Monitor P&L statements, budgeting, and financial performance
- Set and achieve financial goals including revenue targets, margins, and cost controls
- Analyze key metrics and reports to guide strategic business decisions
- Review pricing, estimates, and job profitability for accuracy and consistency
Marketing & Growth
- Collaborate with the marketing team to promote services and grow market share
- Build relationships with local partners, vendors, and the community to expand the company’s reputation
- Identify opportunities for new services, offerings, or markets
Qualifications:
- 5+ years of leadership experience, preferably in the plumbing, HVAC, home services, or construction industry
- Proven track record of team development and operational excellence
- Strong business acumen with experience in budgeting, financial reporting, and strategic planning
- Excellent communication, problem-solving, and conflict-resolution skills
- Experience with service software and scheduling systems preferred
- Ability to lead in a fast-paced, customer-focused environment
- Valid driver’s license and clean driving record
A bonus would be available after your have been with us 90 days.
Why Join Mr. Rooter Plumbing?
At Mr. Rooter, we pride ourselves on delivering exceptional service and creating a supportive, growth-minded work environment. As General Manager, you’ll play a critical role in shaping our success, leading a team that values transparency, professionalism, and giving back to the community. We’re not just fixing plumbing—we’re building trust and making a difference every day.
Desired Experience: High school diploma or general education degree (GED) and a minimum of one year work experience and/or training: or equivalent combination of education and experience
There’s a reason Mr. Rooter® Plumbing has been around since 1968 – we’re the best of the best. Work with Mr. Rooter® Plumbing and you’ll have access to the latest technology and top-of-the-line equipment, all so you can tackle the toughest jobs faster. Behind the colorful uniforms and branded vans are pros who get the job done right the first time. Ready to step up? With hundreds of locations worldwide, each is independently owned and operated. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process!
Compensation: $60,000.00 - $80,000.00 per year
Plumbing isn’t just about leaks, pipes, and gaskets. It’s about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can’t serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it’s part of everything Mr. Rooter Plumbing does.
*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
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Consistent Work
Generous Compensation
Bonus Potential
Insurance Benefits Offered
Retirement Benefits Offered
Paid Time Off
Over 47 Years of Excellence